FAQ's:

1. I want to become a member. How do i register?
-To become a new member, simply click on the button that says 'Be a member' located on the left column of the index page (under user tools).

Back to Top

2. How do I sign in?
-To sign into your Atomflash account, go to http://www.atomflash.com and click on the 'Sign In' button located on the upper left side of the page. You can also sign in by clicking on any of the 'Sign In' buttons or text throughout the website. If you see "Welcome (your name)!" then you are already signed in.

Back to Top

3. I am a member. Why can't I sign in?
-You must enter the exact full email address and password you used to register with us. Email addresses must contain an @ and a period (.) in order to be valid. If you forget the email address you used, please look for the welcome email you received. If you forget which email address you used, click here to contact us.
-If you cannot remember your password, simply click on the 'Forgot your password?' link provided on the sign in page. Enter the email address you used to sign-up. Your password will be sent to you via email.
-The email address and password are not case sensitive, but please double-check for spelling.
-You might have left the computer inactive for more than 30 minutes. If you did, you need to sign in again because the login session expires after being idle for 30 minutes.

Back to Top

4. I've forgotten my password, how do I retrieve it?
-If you cannot remember your password, simply click on the 'Forgot your password?' link provided on the sign in page. Enter the email address used to sign-up. Email addresses must contain an @ and a period (.) in order to be valid. Your password will be sent to you via the email you registered to us.

Back to Top

5. How do I send an ecard?
-Click on the 'Send an ecard' link on the index page.

Back to Top

6. How do I receive (view/pick up) my ecard?
- Click on the 'Pick Up an ecard' link on the index page.

Back to Top

7. Why can't I send an ecard?

-The most common reason for this is an invalid or incorrect email address in the "Recipient's email address" field. Make sure you enter a correct and complete email address (for example, friend@emailaddress.com) in the address field. Also, do not include brackets or quotes around the email address.
-Sometimes users enter an address that is valid, but has a typographical error in it that makes it someone else's address. Make sure the address is correct!
-Another possible explanation is that yours or your recipient's Internet service provider is overloaded with traffic or is down. In this case you can try to send the ecard again later.

Back to Top

8. Why can I send a person regular email, but I can't send him/her an ecard?
-If you are sure the address is correct and you can send the person regular email, but if you still can't send them our ecards, then there are three possible reasons why you can't send them a ecard. They may be using an email account issued through their place of work, and the business itself blocks our ecards. Another possibility may be that they do not have their email controls set to receive our ecards. In either case, you should have the recipient contact the tech support staff at his or her place of work (if applicable), or the tech support at his or her Internet Service Provider, and ask how to change the mail blocking controls.
-It is also possible that your recipient has asked Atomflash to block sending of ecards to their address. If this is the case, we are unable to send them any ecards unless they request to be unblocked.

Back to Top

9. Why wasn't my ecard delivered?
-The most common reason for this is a mistyped recipient email address. If you entered a typo in the email address, your ecard may have been sent to the wrong address. Make sure the address is correct. If you are sure the address is correct, and you can send the person regular email, but you still can't send them our ecards, then there are three possible reasons why you can't send them a ecard.
-They may be using an email account issued through their place of work, and the business itself blocks our ecards. Another possibility may be that they do not have their email controls set to receive our ecards. In either case, you should have the recipient contact the tech support staff at his or her place of work (if applicable), or the technical support at his or her Internet Service Provider, and ask how to change the mail blocking controls.
-It is also possible that your recipient has asked Atomflash to block sending of ecards to their address. If this is the case, we are unable to send them any ecards unless they request to be unblocked.

Back to Top

10. Why does it say "email address not valid!" when I am trying to send an ecard?
-When inputting addresses into our ecards, you must be sure to enter a complete email address (for example, friend@emailaddress.com) and not just a name. Also, do not include quotes or brackets around the email address.